Privacy and Cookie Policy
Cookies explained
A cookie is information that is stored by your computer from any websites you visit, but importantly this is not financial information and when used for website tracking they are simply tracking your use, not your personal data, an example being your shopping basket selections from a previous site visit, or login details.
- Our website uses cookies for the collection of user information and helps us identify who is using our site and enables us to provide the best user experience we can and allows us to improve our site
- A cookie cannot contain a virus, it is not a program and can only contain dates, text, numbers etc
- Cookies do not identify you as an individual, they collect statistical data about your browsing behaviour and patterns, for example they allow us to see which pages of our site you visit and the time spent on each page.
- Cookies allow us to recognise and count the number of visits or individual site users in any given time period.
- We use Cookies for third party Analytics software including Google & Bing (as examples). This enables this software to carry out statistical analysis or web metrics, allowing us to monitor all aspects of a user’s site experience. We may share this information with our digital marketing agency but only for the reasons set above.
- You can block cookies by activating the setting in your browser. Blocking cookies may mean that you will be unable to access certain pages on our website.
- A Cookie will last the length of time for which it was created to. Some will be deleted when your browser is shutdown others can last longer although most will expire with 12 months. All Cookies can be deleted within the browser settings on the hardware you use to visit the site.
- If you have any queries on Cookies and how we use them, please follow the contact us section of this site.
In order to deal with your enquiry or to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names, ages and addresses of party members, credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday. If we need any other personal details, we will tell you before we obtain them from you.
We need to pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided.
Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information.
When making a booking on this website your debit/credit card information is not held by or seen by us. The card details are collected by our third-party payment processors who provide specialised, secure online processing of credit/debit card transactions.
Access to the information we hold;
- You are entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed.
- Please contact us if you believe any of the information we hold is inaccurate
Complaints
You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioners Office.
