Gemma & Ben Matthews – Our Story
Who we are – Dorset & Devon Holiday Cottages
Gemma & Ben Matthews
Whilst we are a new business we have many years of experience to offer. Having owned one of the largest holiday letting companies in the South West until 2022, we have over 18 years of experience within the industry. Living locally, our goal is to establish a genuine local business in East Devon & West Dorset that benefits the community and provides excellent service to both owners and guests.
We take time to understand what an owner requires when choosing to let their property, as this can differ from those who purely run commercially to those who want to use themselves and cover costs, and anything in-between. Regardless of the reason you want to let your holiday home, we understand it is important to you and offer a proactive, flexible service to your requirements to help ensure you maximise your property whilst also assisting in maintaining and operating safely.
Why choose Dorset & Devon Holiday Cottages
As a business we understand that your holiday home is important to you and your family. We will therefore work with you and offer our best advice to help you maximise your property within your guidelines to ensure you are comfortable with the arrangement.
We provide commercial guidance, assist you in navigating the necessary legislation, and remain available to address any questions or concerns you may have. Our dedicated local team works alongside a larger network of trusted local companies with whom we share extensive experience, ensuring efficient service delivery to both property owners and guests
We understand the local holiday letting market and equally the expectations of guests and work closely with all to ensure we meet these expectations and proactively offer any feedback or advice.
By only operating within a certain geographic area, we ensure we streamline our marketing and services to therefore maximise for our owners and deliver the highest level of personalised service with the region.
Our core business values and services:
For our property owners
- Efficient cost management to maximise income
- Comprehensive local service provided by our dedicated team
- Clear and effective communication channels
- Proactive advice to assist maintaining your property
- Targeted marketing strategies for your property
- Customised rates tailored to the specific services you require
For our customers
- 24/7 support in emergency situations
- Same day response for reported issues
- Property information accessible via smartphone or tablet
- Simplified booking process, with phone support available
- Local expertise of areas and properties
Managed Services
At Dorset & Devon Holiday Cottages we understand that property owners may require different services and support. We therefore offer variable rates to cover your requirements and will set up your property as required.
The services we offer are:
- Marketing / Booking Agent
- Housekeeping
- Provision of linen & towels
- Provision of property welcome and cleaning packs
- Daily customer and maintenance support to guests in residence
- Out of hours support to anyone staying in your property in an emergency
- Support with compliance, the ‘must haves’ to let your property
Once we confirm the services you need, we will provide a competitive quote to cover these for you. We understand that managing your costs is imperative and will proactively ensure we help you do this as best we can whilst striving to deliver an efficient, personal service to both owners and guests.
